Mexico, D.F. to May 25, 2012. Pink Elephant took place and with great success the eighth edition of its IT Service Management Conference, with headquarters at the Sheraton Maria Isabel Hotel in the city of Mexico, starting very early with a day of interesting conferences and speakers, which were given the special task of fulfilling one of the main objectives of this yearprovide to attendees, knowledge and practice needed to be able to translate actions in success for any business. With an attendance that gathered around 400 people the first day and almost 300 second, of which approximately 30% are senior commanders in their organizations, such as managing directors, Vice Presidents and CIO’s. Shared with attendees over 12 sessions between theoretical and case studies, as well as 8 completely hands-on workshops, which complemented the learning of both days, in the words of Pablo Cruz Scott of NetCom, who wanted to share the event with one of their clients, mentions the following on the theory and practice of the 8th Conference management approach; This format achieves to materialize concepts that we previously heard by speakers the agenda of the Conference this time achieving its goal to go beyond the element of knowledge about best practices in IT to accommodate the importance of the personal part, whereas the behavior that one has to work to get, the business and achieve objectives; business processes and how these are linked among others to achieve the success of the business, as well as the dynamics of the transfer of knowledge and other key factors to understand that the use of best practices goes beyond wanting to use them, is learn how to do it and know, in benefit of all matters relating to the business. About this, Jose Luis Pedraza, Manager of Informatics Key chemistry, who attended various conferences and the financial management workshop, us commented on his experience in these 2 days of Conference: I have already attended previous events and on this occasion watch a great effort to improve it, seemed to me very well the format, which now presented us a combination of lectures and workshops, since knowledge is enriched since it interacts with people from the middle and these dynamics allow you to listen to different points of view to be able to implement them in your organization. Pink Elephant always in search share with their customers, partners and suppliers the best of his experience on best practices, is proud to offer this support companies who are already immersed in the world of it, as well as those that look for enter this complicated but super interesting world, to make it an easy way, practical and understandable for all, recalling that the key is in order, the measurement and the attitude.