Current economic scenarios presented to very sophisticated consumers, with needs that have given way to the manufacture of products that companies must develop to satisfy your demand. Since then products must be guaranteed quality, making companies are identified with international regulations required and ensure competitiveness in markets where participate. General manager requires that the company under their charge is fully identified and put into practice what the culture of quality, his philosophy is demanding, precisely, you must know about benevolence, reach impact generated by analysis of modes and the effects of failure (FMEA). The AMEFs were formally introduced at the end of the s 40 using military standard 1629. Used by the aerospace industry / development of rockets, the AMEF and the still more detailed critical analysis of mode and effect of failure (ACMEF) were very helpful in avoiding errors on small sample sizes in the costly rocket technology. Luis Moreno tells us about it, we deem traditionally, in marketing of goods and services processes, and with the aim of satisfying the customer, companies have been forced to offer guarantees, i.e., engage with the customer for a period determined to repair or replace products which in total or partially defective operational or construction.

Even though this compromise represents tranquility for the consumer, the fact of not having the product for a period of repair or replacement, or that this breakdown very often; It represents a reason for dissatisfaction, which translates to a loss of prestige for the vendor. Similarly, in those cases in which the product or service is used in remote locations or in very critical conditions, the guarantee becomes a background and customer’s main interest lies in that the product does not fail. For these reasons, it is desirable to place on the market a product or service that does not present defects, and for this purpose in the This work describes the modes and effects analysis of potential failures (FMEA) as a useful procedure to increase reliability and seek solutions to problems that may present products and processes before they occur.